Terms and Conditions
Terms and Conditions
General Terms and Conditions of Kroonluchteratelier De Rode Hoeve, located in Oldebroek
Version valid from January 1st ’18
1.1 These general conditions apply to all offers of Kroonluchteratelier De Rode Hoeve. The terms and conditions are accessible to everyone and included on the website of Kroonluchteratelier De Rode Hoeve, www.kroonluchtercollectie.nl. On request we will send you a written copy.
1.2 By placing an order you indicate that you agree with the delivery and payment conditions. Kroonluchteratelier De Rode Hoeve reserves the right to change its delivery and / or payment conditions after the expiry of the term.
1.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Kroonluchteratelier De Rode Hoeve.
1.4 Kroonluchteratelier De Rode Hoeve guarantees that the delivered product meets the agreement and meets the specifications stated in the offer. On the frame of old and / or antique chandeliers is often an old patina.
2.1 Delivery takes place while stocks last.
2.2 Within the framework of the rules of distance selling, Kroonluchteratelier De Rode Hoeve will execute orders at least within 30 days unless expressly stated otherwise. If this is not possible (because the order is not in stock or no longer available), or there is a delay for other reasons, or an order can not or only partially be executed, then the consumer will receive within 1 month after the installation of the order and in that case he has the right to cancel the order without costs and notice of default. This does not apply to new chandeliers with a delivery time of 5 to 6 weeks.
2.3 The delivery obligation of Kroonluchteratelier De Rode Hoeve will, subject to proof to the contrary, be met as soon as the goods delivered by Kroonluchteratelier De Rode Hoeve have been offered to the customer once. In the case of home delivery, the report of the carrier, which implies the refusal of acceptance, serves as full proof of the delivery offer.
2.4 All terms mentioned on the internet site are indicative. No rights can therefore be derived from the terms mentioned.
2.5 The risk of damage and / or loss of products rests with Kroonluchteratelier De Rode Hoeve until the moment of delivery to the buyer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise.
3.1 Prices will not be increased within the duration of the offer, unless legal measures make this necessary or if the manufacturer makes interim price increases.
3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.
3.3 All prices on the site are in Euros and new chandeliers including 21% VAT NL. The old chandeliers are margin articles.
4. Visibility period / right of withdrawal
4.1 If there is a consumer purchase in accordance with the Distance Selling Act (Section 7: 5 Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 7 working days without giving any reason. This period starts at the moment the ordered items are delivered. If the customer has not returned the goods delivered to Kroonluchteratelier De Rode Hoeve after this period, the purchase is a fact. The customer is obliged, before proceeding to return, within the period of 7 working days after delivery in writing to make Kroonluchteratelier De Rode Hoeve. The customer must prove that the delivered goods have been returned on time, for example by means of proof of mail delivery. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in original condition. If the goods have been used by the customer, encumbered or damaged in any way, the right to dissolution within the meaning of this paragraph will lapse. Products that have been delivered by Kroonluchteratelier De Rode Hoeve must be returned in the same way. The customer must make an appointment for this with Kroonluchteratelier De Rode Hoeve. The transport costs are € 75. With due observance of what has been stipulated in the previous sentence, Kroonluchteratelier De Rode Hoeve ensures that within 30 days after the receipt of the return shipment, the full purchase price will be refunded to the customer, excluding the calculated shipping costs. The return of the delivered goods is entirely at the expense and risk of the buyer.
4.2 If the lamp or the chain and / or the cord are custom made especially for the customer, the customer will receive a voucher from the Kroonluchteratelier De Rode Hoeve for the value of the purchase price minus shipping costs / delivery costs of € 75. This voucher can be used for Kroonluchteratelier De Rode Hoeve.
5. Data management
5.1 If you place an order with Kroonluchteratelier De Rode Hoeve, your details will be included in the customer base of Kroonluchteratelier De Rode Hoeve. Kroonluchteratelier De Rode Hoeve adheres to the Personal Records Act and will not provide your information to third parties.
5.2 Kroonluchteratelier De Rode Hoeve respects the privacy of the users of the internet site and ensures confidentiality of your personal data.
5.3 Kroonluchteratelier De Rode Hoeve uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.
6. Warranty and conformity
6.1 The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. and / or government regulations.
6.2 An arrangement offered by the entrepreneur, manufacturer or importer as guarantee does not affect the rights and claims that the consumer can assert to the entrepreneur in respect of a shortcoming in the fulfillment of the obligations of the entrepreneur by virtue of the law and / or the distance contract.
6.3 The customer is obliged to check the delivered goods immediately upon receipt. If it turns out that the lamp supplied is wrong, inadequate or incomplete, then the customer (before proceeding to return to Kroonluchteratelier De Rode Hoeve) must report these defects in writing immediately to Kroonluchteratelier De Rode Hoeve. Any defects or incorrectly delivered goods must and can be reported in writing to Kroonluchteratelier De Rode Hoeve up to a maximum of 7 days after delivery. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in the original state. Commissioning after detection of failure, damage arising after detection of failure, encumbrance and / or resale after detection of defect, does this right to complain and return completely invalid.
6.4 If complaints from the customer are found to be well-founded by Kroonluchteratelier De Rode Hoeve will replace at her discretion or the delivered goods free of charge or make a written arrangement with the customer about the compensation, on the understanding that the liability of Kroonluchteratelier De Rode Hoeve and therefore the amount of compensation is always limited to a maximum of the invoice amount of the relevant goods, or (at the option of Kroonluchteratelier De Rode Hoeve) to the maximum amount covered by the liability insurance of Kroonluchteratelier De Rode Hoeve in the relevant case. Any liability of Kroonluchteratelier De Rode Hoeve for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential loss or damage due to lost profits.
6.5 Kroonluchteratelier De Rode Hoeve is not liable for damage caused by intent or equivalent conscious recklessness of non-managerial staff.
6.6 This warranty does not apply if: A) as long as the customer is in default towards Kroonluchteratelier De Rode Hoeve; B) the customer has repaired the delivered goods himself and / or processed or has third parties repaired or processed. C) the delivered goods have been exposed to abnormal circumstances or have otherwise been handled carelessly or have been treated on the packaging in contravention of the instructions from Kroonluchteratelier De Rode Hoeve and / or instructions for use; D) the defect is wholly or partially the result of regulations that the government has made or will make regarding the nature or the quality of the materials used;
7.1 Offers are without obligation, unless otherwise stated in the offer.
7.2 Upon acceptance of a non-committal offer by the buyer, Kroonluchteratelier De Rode Hoeve reserves the right to revoke or deviate from the offer within the period of 3 working days after receipt of that acceptance.
7.3 Verbal promises only link the Kroonluchteratelier De Rode Hoeve after they have been explicitly confirmed in writing.
7.4 Offers from Kroonluchteratelier De Rode Hoeve do not automatically apply to repeat orders.
7.5 Kroonluchteratelier De Rode Hoeve can not be held to its offer if the customer should have understood that the offer, or any part thereof, contained an obvious mistake or error.
7.6 Additions, changes and / or further agreements are only valid if agreed in writing.
8.1 An agreement between Kroonluchteratelier De Rode Hoeve and a customer comes into being after an order has been assessed by Kroonluchteratelier De Rode Hoeve for feasibility and confirmed by e-mail to the customer.
8.2 Kroonluchteratelier De Rode Hoeve reserves the right to refuse orders or assignments without stating reasons or to accept them exclusively on the condition that the shipment is made after payment in advance.
9. Images and specifications
9.1 All images; photographs, drawings etc .; eg data concerning weights, dimensions, colors, etc. on the internet site of Kroonluchteratelier De Rode Hoeve are only approximate, are indicative and can not lead to damages or dissolution of the agreement.
10. Force majeure
10.1 Kroonluchteratelier De Rode Hoeve is not liable, if and to the extent that its obligations can not be fulfilled due to force majeure.
10.2 Force majeure means any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delay or default by our suppliers, disruptions in the Internet, faults in the electricity, malfunctions in e-mail traffic and malfunctions or changes in technology provided by third parties, transport problems, strikes, government measures, delays in the supply, negligence of suppliers and / or manufacturers of De Rode Hoeve Kroonluchteratelier as well as of auxiliary persons, illness of personnel, defects in auxiliary or transport equipment are expressly regarded as force majeure.
10.3 Kroonluchteratelier De Rode Hoeve reserves the right in the event of force majeure to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. Under no circumstances is Kroonluchteratelier De Rode Hoeve liable to pay any fine or compensation.
10.4 If at the onset of the force majeure, the Kroonluchteratelier De Rode Hoeve has already partially fulfilled its obligations, or can only partly fulfill its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice. as if it were a separate contract. However, this does not apply if the already delivered or deliverable part does not have an independent value.
11.1 Kroonluchteratelier De Rode Hoeve is not liable for damage caused to objects caused by improper use of the products.
12. Applicable law / competent court
12.1 Dutch law applies to all agreements.
12.2 Disputes resulting from an agreement between Kroonluchteratelier De Rode Hoeve and buyer, which can not be resolved by mutual agreement, will be heard by the competent court in the district of Oldebroek, unless Kroonluchteratelier De Rode Hoeve prefers to grant the difference to the competent authority. court of the buyer’s domicile, and with the exception of those disputes that are part of the subdistrict court’s competence.